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Process management: operational diagnosis, flows and performance metrics
We map your operation, identify bottlenecks, redesign flows and implement metrics that make performance visible and predictable. We don't optimize in the abstract: we intervene where the system loses speed.
Your operation works, but nobody knows exactly why it sometimes flows and other times gets stuck. Teams fight fires, metrics arrive late and bottlenecks are discovered when it's already too late. Performance depends on heroes, not the system.
What we do
| Intervention | What we deliver | Typical duration |
|---|---|---|
| Operational diagnosis | Flow maps, bottlenecks, cycle times and blind spots in the current operation | 2-3 weeks |
| Flow redesign | Redesigned processes with clear rules, defined handoffs and built-in flow metrics | 4-8 weeks |
| Metrics system | Operational KPIs, dashboards and review cadences connecting operations with strategy | 3-4 weeks |
| Operational governance | Clear roles, defined escalation, institutionalized continuous improvement mechanisms | Ongoing |
Frequently asked questions
What methodology do you use to map processes?
We combine Value Stream Mapping, Kanban flow analysis and team interviews. The result is a visual map of where time is lost, where bottlenecks exist and where metrics are blind. It's not a 100-page document — it's an actionable diagnosis.
How long does it take to see results?
The initial diagnosis takes 2-3 weeks. First quick wins are implemented in weeks 4-6. Structural results (lead time reduction, predictability improvement) are measured from month 3.
Is your operation losing speed without anyone knowing exactly where?
Schedule a conversation with our team to explore how we can help you.