Corporate Policies

At Rizoma, we act with integrity in every interaction. Our code of ethics establishes the standards of conduct we expect from all employees, partners, and suppliers.

Fundamental principles

• Integrity: We act with honesty and transparency in all our relationships
• Respect: We treat all people with dignity, without distinction
• Responsibility: We take ownership of the consequences of our decisions and actions
• Excellence: We pursue continuous improvement in everything we do
• Collaboration: We work as a team toward common goals

Expected behaviors

• Comply with applicable laws and regulations
• Protect confidential information of clients and the company
• Avoid real or perceived conflicts of interest
• Report any ethical violations without fear of retaliation
• Maintain accurate and complete records

Rizoma maintains a zero-tolerance policy toward any form of corruption, bribery, or unfair business practices. We comply with Panamanian and international anti-corruption legislation.

Specific prohibitions

• Bribes: It is prohibited to offer, promise, give, or accept any improper payment
• Facilitation payments: We do not make payments to expedite routine procedures
• Excessive gifts: Gifts must be reasonable, transparent, and never conditional
• Political contributions: We do not make political donations on behalf of the company

Due diligence

We evaluate our business partners, suppliers, and clients to ensure they share our ethical standards. We maintain records of all business transactions.

Consequences

Violations of this policy may result in termination of employment or business relationship, and may be reported to competent authorities.

We believe that diversity of perspectives, experiences, and backgrounds strengthens our ability to innovate and better serve our clients.

Our commitments

• Equal opportunity: Employment decisions are based solely on merit, qualifications, and business needs
• Non-discrimination: We prohibit discrimination based on race, gender, age, sexual orientation, religion, disability, national origin, or any other protected characteristic
• Inclusive environment: We foster a culture where all voices are heard and valued
• Accessibility: We work to eliminate physical and digital barriers

Zero tolerance for harassment

We do not tolerate any form of harassment, bullying, or intimidation. Any incident must be reported immediately and will be investigated confidentially.

Goals and measurement

We monitor diversity indicators in our hiring and professional development processes, establishing continuous improvement goals.

Personal data protection is a priority. We comply with applicable privacy regulations and adopt industry best practices.

Data processing principles

• Minimization: We only collect data necessary for specific and legitimate purposes
• Transparency: We clearly inform how we use data
• Security: We implement technical and organizational measures to protect information
• Retention limitation: We delete data when no longer necessary
• Data subject rights: We respect rights of access, rectification, deletion, and portability

Security measures

• Encryption of data in transit and at rest
• Role-based access controls
• Continuous system monitoring
• Regular staff training
• Incident response plan

For more details, see our complete Privacy Policy.

As a professional services firm, we recognize our responsibility to minimize environmental impact and promote sustainable practices.

B Corp Aspiration

Rizoma aspires to obtain B Corp Certification, which recognizes companies that balance purpose and profit. We are actively working to meet the rigorous social and environmental performance, transparency, and legal accountability standards required by this certification.

• We assess our impact using the B Impact Assessment
• We integrate stakeholder considerations into our decisions
• We measure and report our social and environmental performance

Environmental commitments

• Remote operations: Distributed work model that reduces transportation emissions
• Digital-first: We minimize the use of paper and physical resources
• Responsible suppliers: We prioritize partners with demonstrated environmental commitments
• Energy efficiency: We use cloud services with renewable energy commitments

Carbon footprint

We are committed to measuring and reducing our carbon footprint. We offset unavoidable emissions from business travel through certified projects.

Awareness

We promote environmental awareness among our employees and clients, incorporating sustainability criteria in our organizational transformation projects.

We adhere to the United Nations Guiding Principles on Business and Human Rights, committing to respect human rights in all our operations.

Fundamental commitments

• Decent work: We guarantee fair and safe working conditions
• Freedom of association: We respect workers' right to organize
• Prohibition of forced labor: We reject any form of forced or child labor
• Fair wages: We compensate fairly and competitively
• Reasonable hours: We promote work-life balance

Supply chain

We extend these standards to our suppliers and business partners, evaluating their human rights practices as part of our due diligence.

Remediation

If we identify adverse impacts on human rights, we commit to remedying them effectively and promptly.

We maintain a confidential channel for anyone to report conduct that violates our policies or the law, without fear of retaliation.

What can be reported?

• Code of ethics violations
• Acts of corruption or fraud
• Discrimination or harassment
• Conflicts of interest
• Data privacy violations
• Any illegal or unethical conduct

Guarantees

• Confidentiality: The whistleblower's identity is strictly protected
• No retaliation: We prohibit any adverse action against good-faith reporters
• Impartial investigation: All reports are investigated objectively
• Feedback: We inform about investigation outcomes when possible

How to report

You can report any concern through our contact form or directly to your supervisor or company management. Reports can be made anonymously.

At Rizoma, we adopt a remote-first work model that prioritizes flexibility, work-life balance, and results-based productivity.

Our model principles

• Remote by default: Our operations are designed to function in a distributed manner, without requiring daily physical presence
• On-site when it adds value: We go to client premises when the nature of the project, team dynamics, or client preferences require it
• Schedule flexibility: We prioritize meeting objectives over rigid schedules, respecting client and employee time zones
• Autonomy with responsibility: We trust each team member to manage their time effectively

Working with clients

• We adapt to the needs of each client and project
• Workshops, work sessions, and strategic meetings can be in-person as needed
• We maintain availability for travel when the project warrants it
• We use collaboration tools to maintain effective remote communication

Tools and communication

• Asynchronous communication as preferred mode for deep work
• Synchronous meetings scheduled with clear purpose and defined agenda
• Documentation accessible to all team members
• Respect for disconnection and rest times

Team wellbeing

This model allows us to build a geographically diverse team, reduce our carbon footprint, and offer our employees the flexibility to work from where they are most productive and happy.

Rizoma is an AI-first company. Artificial intelligence is not a complementary tool: it is the core of how we operate, think, and deliver value to our clients.

What it means to be AI-first

• AI in every process: From business proposals to consulting deliverables, AI powers everything we do
• Intelligent automation: We eliminate repetitive work to focus on what requires human judgment
• Continuous learning: Every interaction improves our systems and organizational knowledge
• Competitive advantage: We deliver more value in less time thanks to the amplification AI provides

Responsible use principles

• Transparency: We openly communicate when and how AI participates in our work
• Human oversight: Critical decisions always include human review and judgment
• Quality over speed: AI accelerates, but never compromises deliverable quality
• Privacy: Client data is handled with strict confidentiality, even when using AI tools
• Bias mitigation: We actively evaluate and correct biases in AI-generated outputs

Team training

All our team members are trained in the effective and ethical use of AI tools. Staying at the forefront is not optional: it's part of our culture.

Continuous innovation

We constantly evaluate new technologies and AI models, integrating those that improve our ability to serve clients while maintaining the highest ethical standards.